Shipping-policy
Shipping & Cancellation Policy for Shimora
Shipping Information
The shipping timelines mentioned below are approximate and do not account for weekends, holidays, or unforeseen delays (such as weather, traffic, or volume). If the item is in stock, we aim to ship your order within 3-10 working days from the date we receive your order. The estimated delivery date will be provided to you; however, please note that this is just an approximation and not a final guarantee.
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Shipping Fee: The shipping fee is calculated based on the subtotal before taxes and discounts and is non-refundable.
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Delays: We are not responsible for delays caused by natural disasters, strikes, or other unavoidable circumstances.
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Damaged Package: If you believe your package has been tampered with or damaged, please refuse to accept delivery. Contact us immediately at +91 6361617474 or email us at info@shimora.com, mentioning your order number. We will investigate and dispatch a replacement as quickly as possible.
Courier Partners: We work with reputable courier agencies, including Shiprocket for local shipments. All shipments are fully insured and require a signature and proof of ID upon delivery. If the packaging is damaged or tampered with, please refuse the package and contact our customer support immediately for assistance.
Delivery Locations
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India Only: We deliver within India to the recipient’s residential or workplace address. We do not deliver to public places such as malls, hotels, restaurants, hostels, or streets.
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No PO Boxes or Military Addresses: We do not deliver to PO boxes or military addresses.
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Rural Delivery: Rural areas may require additional days for delivery.
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Failed Delivery Attempts: If the recipient is unavailable during delivery, the courier company will make three additional delivery attempts. If the recipient remains unreachable, the product will be returned to the Shimora facility.
Tracking Your Order
You can track your order status by logging into your Shimora account under "My Orders." Once your order is packed and ready for shipment, you will receive a tracking number via email and WhatsApp. If you do not have an account, you can create one using the same email address used to place the order, and the order will appear under "My Orders."
Cancellation Policy
Ready-to-Ship Orders
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Cancellation Before Shipping: Customers may cancel a ready-to-ship order before it is dispatched. To cancel, please contact our customer support team at info@shimora.com. If a cancellation request is received before shipping, we will cancel the order and refund the full amount to the original payment method within 10 business days.
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Order Cancellation by Shimora: We reserve the right to refuse or cancel any order at our discretion. Reasons for cancellation include limitations on quantities, pricing errors, or issues identified by our credit and fraud prevention team. In the event of cancellation after the order is charged, the amount will be reversed back to your payment method.
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Post-Shipment Orders: Once an order has been shipped, it cannot be canceled. In such cases, please refer to our Return and Refund Policy for guidance on returns and exchanges.
Personalised Orders
Personalised or customised jewellery is made specifically for you based on your order. These items require additional manufacturing time and cannot be canceled once the order is placed. If you have any concerns about your personalised order, please contact us at +91 6361617474.
Please note that cancellation policies may vary during promotional periods or for specific products. For further inquiries, please reach out to our customer support at info@shimora.com or call +91 6361617474.