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Lifetime-Buyback-Policy

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Shape Lifetime Buyback Policy 

At  Vestern Vivian Jewels Limited (“Shimora”), we are committed to offering our customers enduring value and trust in their purchases. Our Lifetime Buyback Policy ensures that you can return your Shimora jewelry at any time, subject to the terms and conditions outlined below. 

Eligibility: 

  • The policy applies exclusively to genuine Shimora products purchased directly from our official website or authorized retailers. 

  • Items must be in their original condition, accompanied by the original invoice and any certificates provided at the time of purchase. 

Valuation: 

  • The buyback value will be determined based on the prevailing market value of the materials (gold, diamonds, gemstones) at the time of return, minus applicable deductions. 

  • Deductions may include making charges, taxes, and any other applicable fees. 

Process: 

  1. Initiation: Contact our customer support team at info@shimora.in to initiate the buyback process. Provide details of the item, including the original invoice number and photographs of the product. 

  1. Evaluation: Upon preliminary assessment, we will provide an estimated buyback value. The final valuation will be confirmed after physical inspection. 

  1. Shipping: Customers are responsible for securely packaging and shipping the item to our designated address. Shipping costs and risks are borne by the customer. 

  1. Inspection: Once received, our quality assurance team will inspect the item to confirm its authenticity and condition. 

  1. Payment: After successful inspection, the agreed buyback amount will be processed and transferred to the customer's bank account within 21 business days. 

Terms & Conditions: 

  • Shimora reserves the right to reject buyback requests if the item fails the authenticity check or is damaged beyond acceptable wear and tear. 

  • Customized or engraved items may not be eligible for buyback. 

  • The policy is subject to change at the discretion of Shimora without prior notice. 

For any queries or assistance regarding our Lifetime Buyback Policy, please reach out to our customer support team at info@shimora.in.